Refund and Returns Policy

FITNESSOI.COM REFUND AND RETURN POLICY

Effective Date: [05/04/24]

At FitnessOi, we are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If your item is defective or damaged, we are happy to exchange the product for a new one. Please contact us at the details below to arrange an exchange.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at:

United States: 1626 SW Taurus Ln Port St Lucie, FL 34984 Email: hello.us@fitnessoi.com

Canada: HALL, Dustin Vincent 2502 151 Ave NW Edmonton AB T5Y 1Z3 Email: hello.ca@fitnessoi.com